FAQ
Q. 1 Why I buy from you?
A. this is certified and tested product. 100% original and working is very smooth
Q.2 Have your mobile app on play store?
A. yes, we have our mobile app on google play store and apple both. this is free for our all customers
Q.3 How can we get ID and Password for App?
A. When you Purchased Our Product. our team will collect your ID proof and email you all details of
your password and id. also provide you some videos which will help you to learn how to use app.
Q 4. What about SIM which needs to run device?
A. we provide SIM with our every device which is inactivated. when you buy this product, you will send us
your id proofs and copy of bill with serial number to our e mail id info@etrackgo.com. our team will activate
your all services for one year.
Q 5. What are charges of SIM and App?
A. first year SIM & App charges are included in package. after that you can recharge SIM and app both @ Rs. 1200/- per year. (Price can be change in future)
Q 6. How can we install this device in our vehicle?
A. this is very simple to install device in any vehicle. standard guidelines are in box. even if you need, we have all types of videos in our YouTube channel.
even if you need you can contact any car electrician or in agency where you buy vehicle, they install within 30 mins in your vehicle.
may charge Rs. 200 or as per city local charges.
Q7. How can I get warranty and support?
A. you can call our customer care or send us device by courier we dispatch within 2 days back to you. we replace with new device.
address is mentioned on box and also on web site www.etrackgo.com
for any more queries you can contact our email info@etrackgo.com or WhatsApp number +91 8528399000